Case Study: Tita Abel's delectably healthy
2010-2018 Fiscal Year
Food Concession and Supplies
Overview
Inventory Management, Customer Relations, Sales Management, Purchasing, Menu Planning, Cafeteria Operations Management
Customized Web-based Application
Food Supplies & Concession | 5 Employees | Booking and Ordering www.tita-abel.com.ph
Challenge
Handling bulk orders for booked meals is a huge work as it entails menu planning, taking and booking meal orders, purchasing, production, delivery, sales recording, and inventory management to accurately account for and translate to a readable document for appropriate disposal. The menu is available on the last day of the week for daily community ordering with 800 potential captured sales, nonetheless, the preference to do orders on the first day of the week causes a long line. This is aggravated by securing the freshness of food, accounting sales, managing inventory and purchasing, and responding to a long queue on the first day of the week. The struggle largely comes from documenting daily repetitive data collection and performing different tasks from customer front to backend operation that suit a dependable reference for reconciliation. Subsequently, useful data for decision support in business strategies and development.
Solution Overview
Operational optimization is an apparent method to approach the predominant condition of managing the building cafeteria in an institutional set-up. The conditions most food providers did not appreciate then was to provide a technology tool that would address concerns on pilferages, discrepancies of sales against inventory, cut the queueing, customer reach and access, justify production loopholes, and purchasing imbalance.
"Once a new technology rolls over you, if you're not part of the steamroller, you're part of the road."
These are encompassed in one tool that fundamentally supports accounting requirements and financial analysis.
The search for a technology that is seamless, scalable, and secure to fit the requirement and business model, was found through a software engineer Jessie C Siat who was introduced by an IT Consultancy company valued by Abel P Castro. He developed a web-based solution according to the process design drawn by Abel Perez- Castro. The transition was smooth from a manual system to a web-based process service. The simple and user-friendly procedures made the onboarding trouble-free, and the changeover was done in less than a month. From configuring the design, and development of program software to going live.
The benefit of applying technology in a cloud environment was an essential tool to provide top-notch service to customers and tremendously improved the operational performance of several tasks from end to end. Registered clients can access the website for booking and updates, and assigned team members who work remotely can access data anywhere, anytime. Consequently, all the operating needs to make tasks fast and reliable are covered with one simple application.
Outcome
For eight years (2010-2018), the web-based software application has become a major element in strengthening the operation of the growth until the inevitable closure of the business.
Booking
increase
Inventory
increase
Purchasing
increase
Production
increase
Operation Performance
Overall productivity has a resounding increase in five areas of cafeteria operation:
Customer service
- Accessible 24/7 but with cut-off to facilitate accurate production
- Queuing up is resolved with very minimal in-store booking and nil text messaging
- Feedback report on customer meal consumption can be viewed
- In-store orders and dine-in are accommodated along meal booking
Cashiering
- Shortages are mitigated
- Easy cash and credit balancing
- Booking, cashiering, in-store service can be done simultaneously as sanitation is not compromised due to the use of smart card
Inventory
- With access to a week-long and monthly menu, booking are done anytime and anywhere with corresponding cut-off time
- Purchasing and production maintains a decent balance with very minimal wastage and almost nil production losses
- Menu and recipe is integrated in the system application, reports indicating usage and replenishment is daily, weekly, and monthly
Purchasing
Because of the key indicators on consumption summary, usage, and replenishment report purchasing is easiest to perform with 35 daily menu without repetition for a month cost forecast is determined at palm by looking at the reports
Production
Freshness guaranteed due to the timely booking transcript as supported by the managed online booking that translates into productivity and business growth.
The Birth of ARCLOUD IT Solutions
Yet, this episode was the engine of creating a new venture in the founding of ARCLOUD IT Solutions in the last quarter of 2024.
Although the engagement is a partnership startup, the joint venture has a promising outlook with a solid fifteen years of expertise in design and software engineering matched with an undoubted twenty years of entrepreneurial skills and experience set to embark in the cloud technology endeavor. The two went into several discussions in many strategic sessions to align goals and allow the development of program applications to be launched as a cornerstone to elevate small to medium enterprises' operational standards across several industry verticals.
- Abel Perez-Castro
- - Entrepreneur, research analyst, chef, founder of "Tita Abel's delectably healthy" and "1451 Abel Street" and founder/co-designer of "ARCLOUD IT Solutions"
- Jessie C Siat
- - Software and applications engineer, co-founder/co-designer
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